Delivery & Return Policy
Your order will be processed and shipped within 1-3 working days.
If there is an unforeseen delay, we will contact you.
International Orders:
Please note that the items will go by land and not air subject to courier charges for your chosen country, customers are advised to contact us prior to making a purchase as you will be charged for delivery outside of the United Kingdom.
Delivery Terms:
We will process all orders within 1-3 working days. Where there is a delay in the supply of goods, we will advise you as soon as practicable. If the goods cannot be shipped within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect.
Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.)
We will deliver the goods following the delivery option selected by you during the order process. Any delivery time scales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.
Please note that we will monitor every country’s delivery service and should there be a problem in that country, we will inform the customer with some extra postal options.
For International orders outside Europe: Please be aware perfume is considered dangerous goods and will be shipped accordingly, higher charging rates apply.
Returns Policy,
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days of making the purchase. You can do this by contacting us by email or telephone and quoting the order number supplied to you, goods must be returned to us and we examine the condition of products before issuing a refund. During the examination we will be looking to assess the product and packaging condition for any damages and to assess if the products has been opened or used. The refund will be processed to you within 30 days of receiving the goods back and on passing the assessment. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example if goods are faulty or misdescribed.
Any goods returned should be in saleable condition and in the undamaged original packaging, once the seal is opened the products cannot be returned.
Bespoke customised products and services return policy,
To qualify for a full refund we have a 48 hours minimum cancellation policy on the consultation for customised bespoke solo and pair products. To qualify for full refund on customised perfume design product the cancellation policy is 2 weeks from the initial quote being agreed. Any refund requested for cancellations made outside of the stated period will be at managers discretion.